Requirements Analysis & Solution Validation: Analyzed and translated business requirements into detailed use cases and validation scenarios by personally designing and developing comprehensive test plans.
Ensured functional specifications were met by personally executing hundreds of test cases and scripts for functional, regression, and smoke testing cycles.
Validated system alignment with business needs by performing hands-on functional and user acceptance testing (UAT) based on approved test plans and acceptance criteria.
Performed requirements traceability by executing end-to-end test scenarios that uncovered critical system and process defects prior to release.
Process Improvement & Strategic Influence: Identified opportunities for process optimization by executing a variety of tests that analyzed existing workflows.
Contributed to strategic IT governance by executing test plans that ensured the Program Test Enterprise Plan aligned with industry best practices and quality standards.
Influenced key technology decisions and policy by conducting hands-on investigations of complex system issues and performing tests that produced data-driven recommendations.
Stakeholder Communication: Communicated project status and system quality to stakeholders by executing test suites and delivering detailed technical reports.
Facilitated cross-functional collaboration and resource planning by identifying technical needs and performing tests that required specific environments.
Acted as a liaison between technical and business objectives by performing continuous hands-on testing throughout the entire system lifecycle.
IT Support / Broadcast Engineer
YorktelClient: Social Security Administration (SSA)
Baltimore, MD
2016 - 20181 yrs 4 mos
VisioAutoCADNetwork ConfigDocumentation
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Analyzed technical issues and system behavior to identify root causes and recommended long-term solutions, improving system stability and user experience.
Installed and configured software systems and ensured all upgrades and patches were applied consistently to meet security and performance standards.
Provided end-user support and training for new software tools and services, translating technical processes into user-friendly guidance.
Researched and resolved complex hardware and software issues, often requiring cross-functional coordination and documentation of findings.
Developed process documentation guides and technical manuals to support knowledge sharing and streamline internal workflows.
Created detailed network diagrams using Visio, AutoCAD LT, and Wire CAD to support infrastructure planning.
Maintained hardware and software inventories, ensuring accurate tracking and availability of essential IT resources.
Software Tester
CSRAClient: Social Security Administration (SSA)
Baltimore, MD
2015 - 20161 yrs 0 mos
Manual TestingSoapUIALMUAT Leadership
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Performed manual testing of software applications to validate functionality, usability, and compliance with business requirements and user expectations.
Collaborated with stakeholders and business analysts to gather, document, and validate functional and non-functional requirements.
Led stakeholder review sessions to present automation workflows, gather user feedback, and refine system functionality.
Oversaw User Acceptance Testing (UAT), including test planning, execution, issue tracking, and securing final sign-off from stakeholders.
Authored detailed test plans, scripts, and documentation to validate functionality and ensure traceability to business requirements.
Conducted API and web service testing using SOAP UI, and tracked development progress via ALM tools.
Delivered comprehensive test reports and insights to development teams, enabling data-driven improvements to product quality.
Systems Administrator
DB Consulting Group, Inc.
Silver Spring, MD
2014 - 20151 yrs 4 mos
Active DirectoryDisaster RecoveryITILVeeam
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Collaborated with cross-functional teams to identify system needs, propose IT solutions, and improve service delivery across departments.
Created and maintained user access in Active Directory, ensuring proper role alignment and data security.
Acted as Disaster Recovery (DR) Administrator, managing over 500 monthly backups using Symantec Backup Exec and Veeam.
Analyzed system vulnerabilities on Windows Servers and implemented monthly mitigation strategies to reduce risk.
Managed enterprise-wide tools such as Sophos for antivirus, mobile device management, and disk encryption.
Completed formal training in ITIL and Windows Server Administration; earned ITIL certification.
Information Technology Specialist
Computer Sciences Corporation (CSC)Client: Social Security Administration (SSA)
Baltimore, MD
2013 - 20141 yrs 4 mos
IISColdFusionSQL ServerHEAT Ticketing
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Provided application and technical support for custom Windows-based systems, ensuring functionality met end-user requirements.
Contributed to project development by supporting server administration, software upgrades, and Active Directory management.
Acted as technical project lead on multiple initiatives, collaborating with stakeholders to align project goals and meet milestones.
Maintained operational integrity of web applications by supporting IIS, ColdFusion development, and SQL server performance.
Tracked and resolved IT service requests using the HEAT ticketing system.
Intern (VIP)
Social Security Administration
Baltimore, MD
2012 - 2012 11 mos
ColdFusionActive DirectoryValidation
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Provided overall development and validation project support, including server administration and web development using ColdFusion.
Modified Active Directory permissions to enhance security and access control.
Analyzed requirements that impacted IT system applications to optimize functionality.
Performed software upgrades to improve system performance and usability.
IT Specialist
Aflac
Marriottsville, MD
2011 - 2011 8 mos
HTMLNetwork InfraStrategic Guidance
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Served as the primary IT expert within the branch, offering strategic guidance and comprehensive technical support.
Designed and maintained HTML pages for the company’s web presence.
Established and optimized branch network infrastructure, focusing on reliability, availability, and security.
Information Technology Intern
Life Safety Systems
Arbutus, MD
2010 - 2010 4 mos
AutoCADProcess ImprovementFire Alarm Systems
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Acquired basic fundamentals of AutoCAD; applied techniques in designing a commercial fire alarm system for a 4-story, 80-unit or larger apartment complex.
Collaborated with various business areas to streamline company processes.
Evaluated the business use of technology to enhance overall business functions.
Student Assistant
University of Maryland, Baltimore County
Baltimore, MD
2009 - 2009 4 mos
MS AccessSQLWeb Maintenance
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Managed an MS Access database containing information on all students participating in the Interdisciplinary Studies (INDS) program.
Developed, maintained, and executed SQL queries for program reporting purposes.